FAQ

Photographing your pet

We want your custom pet product to be the best quality possible. If your product requires a headshot of your pet, please review the headshot guideline. For full body shots, please review the portrait guideline.

Turn around time for custom products

Items that are custom made to order have an artwork production time of 3 - 5 days then sent to your email for your approval. Here are the production times for custom products after approved artwork:

Apparel, canvas prints, coffee mugs, standard pillows, tote bags, phone cases and socks take about 7 - 10 business days to produce.

Jewelry and die cut pillows take about 10 - 15 days for production.

After processing, your order will ship the same day or the next.  In addition, holidays and high volume seasons may cause production times to be slower than the listed average.

Shipping support

Please review our shipping policy here.

We provide worldwide shipping at checkout.

Here are our shipping times for all of our products except for jewelry and die cut pillows.

USA - Shipping up to 5 - 7 business days

Canada - Shipping up to 10 - 15 business days

International - Shipping up to 10 - 30 business days

Custom personalized jewelry and custom die cut pillows are shipped from our factory overseas. Here are the shipping times:

Custom jewelry - Shipping up to 6 - 10 business days

Custom die cut pillows- Shipping up to 10 - 15 business days

Yes, tracking numbers will be  sent to your email once production is done.

Delivery support

If your package has exceeded the estimated delivery time or if you have any questions regarding the delivery of your order, please contact our delivery support team at support@pawhouseprints.com

Returns, exchanges, and cancellations

Please review our returns, exchanges, and cancellations policy here.

Due to the custom fabrication of most of our products returns will not be accepted on the following items:

- Custom or personalized items

- Digital downloads

We process orders right away. Our designers are working on your project within the hour of your purchase. We will still accept cancellations within 24 hours. If 24 hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You can ship the item(s) to 6905 Oslo Circle Suite D, Buena Park, CA 90621